Position Overview:
The Account Executive, Season Seat Membership Sales & Service’s main responsibility is to retain and service existing Season Seat Member accounts and convert prospective clients into new Members.
Essential Job Functions:
- Represent the organization with the utmost professionalism in the community.
- Responsible for prospecting and selling Season Seat Memberships for all games through outbound calls/contacts or appointments.
- Responsible for renewing Season Seat Membership clients between seasons.
- Develop and consistently grow a database comprised of businesses and individual prospects through various professional networking efforts throughout the community.
- Build and maintain a network of contacts throughout the business community and community at large using a relationship based approach to sales and service.
- Maintain a database of contacts and sales progression using CRM.
- Meet and/or exceed personal sales goals while providing the utmost customer service.
- Embrace the team-first environment to achieve organizational sales goals and vision.
- Service clients and prospects at all home games and other events as needed for purpose of maximizing sales opportunities and retention.
- Attend networking and other community events outside of traditional business hours to promote the organization and build prospect pipeline.
- Provide customer service to existing clients by visiting with them during games, as well as provide amenities during games.
- Visit and communicate with existing membership accounts outside of games to maintain relationships.
- Make phone calls and other outbound contacts (emails, SMS) during the season and off-season to ensure personalized, continual contact with ticket members.
- Work with the box office to update sales reports as necessary.
- Complete any customer service and operational duties as assigned.
Experience:
- Must have previous sales experience in membership-based ticket sales or customer service.
- Minimum of 1-2 years’ experience in sales or customer service, sales and customer service internships will count, with proven performance of success in sales, retention, and customer service.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
