Job Summary
As a key member of our Game Entertainment team, the Engineer In Charge (EIC) will be responsible for the day to day performance, maintenance, and readiness of our Arena-wide multi-media and broadcast systems that power unforgettable live experiences at PPG Paints Arena. This role is critical to ensuring seamless broadcast, in-venue production, and digital content execution on game days and beyond. Ideal candidates will be technically skilled and solutions-driven with hands-on engineering experience across in-arena and broadcast assets in a live event and/or arena environment and demonstrate both technical proficiency and creative collaboration. This role will also lead installation, maintenance, and innovation of evolving arena-wide production technology.
Key Responsibilities
- EIC presence at all Penguins games and signature Arena events, and others as assigned
- Maintain, troubleshoot, and optimize all game entertainment technologies and systems in the control room and throughout the arena.
- Perform installations, upgrades, and testing of A/V and control room infrastructure, ensuring system reliability and performance.
- Ensure all production systems are preset and operational well before crew arrival on event days.
- Oversee monitoring and upkeep of arena-wide systems, including:
- Media Level and Game Night Operating Systems
- Broadcast headend and distribution panels
- Media Room and supporting content systems
- Diagnose, repair, and bench test broadcast and entertainment equipment, with clear documentation.
- Proactively design and propose system upgrades and future-forward integrations, including budgetary estimates and ROI assessments.
- Collaborate with Game Entertainment staff to support new ideas and tech-driven fan engagement initiatives.
- Stay current on industry trends, best practices, and emerging technologies to drive innovation.
- Provide leadership, mentorship, and hands-on support across technical crews and event operations.
- Perform additional duties as assigned, especially during high-volume game and event periods.
- Serve as the engineering point of contact for all event production and broadcast groups.
Qualifications & Experience
Preferred Education/Certifications:
- Degree in Broadcast Engineering, Electrical Engineering, or equivalent technical training
- Relevant certifications (e.g., SMPTE, CTS, A+, Dante, etc.)
Professional Experience:
- 3–5 years in a broadcast or live event production environment, preferably within sports or arena settings
- Proven expertise in installing, maintaining, and operating video, audio, LED, RF, and control systems
- Familiarity with common broadcast technologies such as routers, switchers, intercoms, servers, signal distribution systems, and Dante/AES67 audio networks
- Experience with the following (or equivalent systems) is a plus:
- Mitsubishi Display Systems
- ANC LED and control systems
- Evertz systems, including routers, replay systems and monitoring tools
- Ross Video equipment (switchers, graphics engines)
- Clear-Com/Reidel intercom platforms
Skills & Attributes:
- Exceptional troubleshooting ability with a calm, proactive approach under pressure
- Ability to lead by example and work independently or collaboratively as needed
- Excellent communication and documentation skills
- A strong sense of pride, professionalism, and attention to detail
- Passion for delivering top-tier fan experiences through technology
Work Environment & Schedule
- Within a philosophy of offering a good work/life balance, expect long shifts, night and weekend hours, and holiday work—especially during the NHL season and other major events
- Fast-paced, collaborative work environment requiring flexibility and resilience
Compensation & Benefits
- Competitive salary based on experience
- Comprehensive benefits package, including:
- 3 weeks paid time off
- 401(k) plan with company match
- Complimentary tickets to Penguins home games and select events
- Reimbursement for approved professional development or gear purchases
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
