Overview

The Banquet Supervisor will support the F&B Operations Supervisor and Director of F&B in overseeing the day-to-day banquet and buffet event operations within the Convention Center. The Banquet Supervisor oversees all aspects of banquet and buffet services, including set-up, food presentation, serving, cleanup, and training and coaching of all banquet staff.

This role pays an hourly rate of $22.00-$24.00.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 11, 2025.

Responsibilities

• Assists in the overall effective management of the catering operations.
• Ideal candidate will have a strong catering background.
• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner.
• Maintains constant communication with guests and takes on the responsibility of being an on-site contact to clients, ensure all expectations are met or exceeded.
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction.
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service.
• Provides each Captain and Server with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Ensures all functions are set and staff is prepared and organized before required time on BEO.
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive.
• Ensures proper setting of buffet tables and other food service tables, including proper labeling of ingredients and special dietary restrictions.
• Arranges for and ensures proper sequence of service for each event.
• Supervises clearing and post function cleanup and garbage removal.
• Maintains clean and orderly back areas, pre-function areas and storage areas.
• Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event.
• Supervises the handling, storage, and security of all catering service equipment and decor.
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed.
• Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective.
• Establishes and maintains professional relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

Qualifications

• At Least 1 years’ experience working in a supervisory capacity in a food & beverage, catering, or banquet environment.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid ServeSafe Food Handling certificate and Alcohol Service Certification.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Basic computer proficiency: E-mail, Excel, Word, Outlook, Canva, Schedule+.
• Working knowledge of Point of Sale and timekeeping systems, preferably experience utilizing Square POS.