ABOUT PORTLAND WNBA:
Professional women’s basketball is returning to Rip City. On September 18, 2024, the Women’s National Basketball Association (WNBA) awarded Portland its 15th franchise, bringing the league back to the city for the first time in over two decades. Owned and operated by the Bhathal family through RAJ Sports, the team will make its official debut in 2026 at the Moda Center.
Portland is cementing itself as the epicenter of women’s sports, powered by a passionate fan base and a rich basketball culture. At Portland WNBA, we’re building more than a team, we’re creating a modern, inclusive, and community-driven organization from the ground up. With innovation, integrity, and excellence at our core, our mission is to set a new standard in women’s professional basketball - delivering excellence on the court, inspiring fans, and serving the city we call home.
As we prepare for our inaugural season, we’re looking for passionate, driven professionals to help shape the future of this franchise and the future of the game.
THE ROLE:
The E-commerce Customer Service Manager will play a pivotal role in ensuring fans have a seamless experience with our merchandise. This role will manage the day-to-day ecommerce operations, providing fan-first customer service, and collaborating with vendors and our third-party logistics (3PL) partner to deliver a best-in-class shopping experience that reflects the energy and values of the Portland WNBA team.
WHAT YOU’LL BE UP TO:
• Customer Service: Be the first line of contact for all merch-related fan inquiries. Answer questions, resolve issues, and ensure every fan walks away feeling heard, supported, and excited to rep the team merch.
• Order and Fulfillment Management: Partner with our 3PL provider to ensure accurate and timely order fulfillment, troubleshoot issues, and proactively solve shipping or inventory issues.
• Returns & Exchanges: Oversee the return and exchange process with our 3PL partner ensuring seamless experience for fans.
• Collaboration: Work closely with marketing, ticketing, and community departments to collaborate on campaigns to ensure cohesive fan experience.
• Inventory Management: Oversee inventory levels to avoid stockouts or overstocks, track product orders, and work with vendors to replenish as needed..
• Vendor and Supplier Coordination: Manage day-to-day relationships with licensed merchandise vendors, assisting in placing Pos, confirming timelines, tracking shipments, and ensuring quality standards.
• Online Store Management: Work with ecommerce platform to manage product listings, promotions, maintain accurate product information, and shipping/fulfillment processes.
• Seasonal Merchandise Launches: Coordinate with marketing to create and launch seasonal collections, promotions, and special edition products that reflect key moments in the team’s season.
• Event Planning: Help organize merchandise-related activities at fan events, community outreach programs, and game-day promotions.
• Reporting: Track sales performance, customer service trends, and fulfillment KPIs. Share insights and suggest improvements on fan experience, merchandise sales, and operational efficiency.
WHAT IT TAKES TO BE ON OUR TEAM:
• 3-5 years experience in e-commerce operations, customer service, or fulfillment. Preferably for a sports team, consumer brand, or retail business.
• Proven ability to manage vendor relationships and/or 3PL partners with attention to detail and follow-through.
• Empathetic and solutions-oriented approach to customer service.
• Excellent verbal and written communication skills.
• Proficient with order management systems, ecommerce platforms (e.g. Shopify), and CRM/helpdesk tools.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Comfortable working cross-functionality and managing multiple projects simultaneously.
• Comfortable with a flexible schedule that may include evenings, weekends, and game days.
• Proficient in Microsoft Office Suite and collaborative tools like Microsoft Teams, Asana, Trello, or Slack.
• Passionate about women’s sports and committed to helping build an inclusive, values-driven organization.
BENEFITS:
• Competitive salary and performance-based incentives, $75,000-$85,000
• Comprehensive benefits package, including health insurance, retirement plans, and wellness programs
• Opportunities for professional development and career advancement
• Dynamic, collaborative and fun work environment
• Opportunity to make a meaningful impact and contribute to the growth of women's basketball
Ready to Be a Game Changer in Portland? Apply Now!
If you’re ready to shape the future of Portland’s newest WNBA team, we want to hear from you. Join us as we make history—on and off the court.
To apply, please submit your resume and cover letter outlining how your skills and experience make you a strong candidate for this role.
Portland WNBA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
About Portland WNBA Ownership, RAJ Sports:
RAJ Sports, led by Alex Bhathal and Lisa Bhathal Merage, focuses on investment opportunities in sports and sports-related properties, drawing on the Bhathal family’s multi-generational experience and relationships in the industry. The firm seeks to leverage the power of sports to affect broader social and economic change through a variety of business and philanthropic strategies. Its deep experience in professional sports operations and large-scale real estate developments that create thriving community centers, positions the firm to deliver valuable assets that will support further growth for the players, staff, and fans. In 2013, the Bhathal family became investors in the Sacramento Kings (NBA); subsequently building the platform to include the Sacramento RiverCats (MiLB), Stockton Kings (NBA G-League) and several sports anchored real estate developments. The 2024 acquisitions of Portland Thorns (NWSL) and the WNBA Portland expansion team represents a milestone for the city of Portland and places it at the epicenter of growth for women’s sports
