Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for the organized, efficient operation of the Front of House at The Hotel Hershey in a supervisory capacity.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Orchestrating and expediting the registration and checkout process in all areas of the Front of House.

• Overseeing the daily operation of the Front of House including all tasks on the daily checklists. 

• Coordinating and delegating assignments to the Front of House team members.

• Ensuring excellent guest service, complaints and problems are promptly resolved, and requests for special services are carried out to the Hotel 5 Diamond standards.

• Conducting on-going training and support in all areas of the Front of House.

• Performing other duties as assigned.  

Qualifications:

• Must be 18 years of age or older

• Minimum of two (2) years of related experience

• Associate’s degree - Hospitality Management preferred

• 2 years of relevant work experience can be substituted for education

• Must have a valid Drivers' License

• Post-employment: RAMP Certification

Knowledge, Skills, and Abilities:

• Industry Experience in the Hospitality/Tourism field is preferred.

• Must be proficient in all areas of the Front of House.

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (50ft maximum height)

• Lifting Occasional (<33%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Occasional (<33%)

• Walking Occasional (<33%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to both environmental conditions. Activities occur inside and outside.     

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.